Return Policy & Products Guarantee
At Serenity Herbs and Supplements, we strive to provide our customers with high-quality products at the lowest possible prices. Our commitment to your satisfaction begins from the moment you enter our website to the moment your order is delivered to your door.
To ensure a smooth return process, please note the following requirements:
To initiate a return, please email us for an RMA (return merchandise authorization) within 30 days from the invoice date.
Returned merchandise must be in new condition, and include a copy of the invoice or packing slip.
Upon receiving the merchandise, we will issue a credit based on the original payment method, minus the shipping fee. A 15% restocking fee may apply.
Please note that we cannot accept returns after 30 days from the invoice date.
For herbal products and supplements, they must be unopened with safety seals and shrink wrap intact. Opened items cannot be returned due to FDA regulations. If you have questions or concerns, please contact us, and we'll assist you to the best of our ability.
All devices from our site come with a 100% safety guarantee. If, for any reason, you find that our products do not meet your expectations, please contact us within 30 days of purchase. We offer a full refund, excluding the shipping fee, with no questions asked. Your satisfaction is our priority.
Please package your items securely and consider purchasing insurance or a Delivery Confirmation service. We cannot honor credits for packages that are not received or merchandise that is damaged upon return.
Returns are typically processed within 3 business days of receipt. Refunds are made to the original credit card or payment method used for the purchase or our store credit.
Please send returns to the following address:
Serenity Herbs and Supplements LLC
1718 E Speedway Blvd #4221, Tucson, AZ 85719
90-Day Risk-Free Guarantee for EMS Foot Massager
At Serenity Herbs and Supplements, we are confident that our EMS Foot Massager will provide you with the relief and comfort you deserve. However, we understand that circumstances may vary, and you may not be completely satisfied with your purchase. That's why we offer a 90-day risk-free guarantee, ensuring your peace of mind with every order.
How to Request a Refund:
If, for any reason, you are not satisfied with your EMS Foot Massager within 90 days of purchase, simply follow these steps to request a refund:
Contact Us: Send an email to us at firstname.lastname@example.org, stating your intent to request a refund. Please include your order number and contact information in the email.
Automatic Approval: Your refund request will be automatically approved, no questions asked. We believe in making the refund process as hassle-free as possible for our valued customers.
Return the Product: You can return the EMS Foot Massager in any condition to the provided return address. We understand that the product may have been used during the trial period, and this will not affect your eligibility for a refund.
Refund Process: Once we receive the product at the provided return address, we will promptly issue your refund. This refund will be processed to your original payment method, or if you prefer, as store credit. Please note that the buyer is responsible for the cost of returning the product, and any shipping fees incurred during the initial purchase are non-refundable. The refund will be processed for the product's purchase price minus any shipping fees paid.
We are committed to providing you with the best possible experience and are confident that our EMS Foot Massager will meet your expectations. However, in the rare event that it does not, we are here to ensure a smooth and efficient refund process. Your satisfaction is our priority.
If you have any questions or need further assistance, please do not hesitate to contact us at email@example.com. We are here to assist you throughout the refund process and address any concerns you may have. Thank you for choosing Serenity Herbs and Supplements for your wellness needs.
Order Issue Resolution and Apology
If you receive a different product, an incomplete order, or a damaged item, please contact us immediately upon receiving your order.
We apologize for any inconvenience and will provide a new return label to send the item back. We will promptly send a replacement package at no additional cost, or if you prefer, we can issue a full refund.
We value your business and appreciate your understanding.
Thank you for shopping at Serenity Herbs and Supplements, and we look forward to serving you again in the future!