FAQ

To make a purchase, follow these simple steps: Browse our website and select the department that matches the item you want. Click the "Add To Cart" button next to your chosen product(s) to add them to your basket. When you've finished shopping, click the "View Cart/Checkout" link at the top right of the page. On the basket page, click the "Go to Checkout" button. Follow the prompts and provide the required information on each page until you've completed the checkout process. Review your order summary for accuracy. Click the "Place Order" or "Complete Purchase" button to finalize your transaction. Alternatively, you can also place your order by phone, fax, or email. Simply contact us and provide with the necessary details. We offer multiple convenient options to ensure a seamless ordering experience. If you have any questions or need assistance, feel free to reach out. Thank you for choosing us as your trusted provider. Happy shopping!

Our shipping process is designed to get your order to you as quickly as possible. Here's what you can expect: Orders placed Monday through Friday before 1:00pm PST will typically ship out within 2 days. For orders placed during the weekend, they will be sent out on Monday or Tuesday. In the event that a product is on backorder, the estimated wait time will be between 1 to 2 weeks. You can find the estimated time displayed in your order details. If, for any reason, there are unexpected delays beyond the estimated time, we will promptly notify you. You will then have the option to either continue waiting or cancel your order. Our goal is to keep you informed throughout the process and provide you with the best possible service. If you have any questions or concerns about the status of your order, please don't hesitate to reach out to our customer support team. We appreciate your patience and understanding as we work to ensure your satisfaction with your purchase.

If you need to cancel your order and have not yet received the shipping confirmation, please contact us immediately by calling or texting us at 520-465-5501. As long as the shipping label has not been created, we will be more than happy to assist you in canceling or modifying your order. However, once the shipping label has been generated, we are unable to make any changes or cancel the order. Please make sure to notify us as soon as possible to ensure that we can accommodate your request.

If you wish to return any products for any reason, please contact us promptly to notify us of your intent. Kindly reach out to us as soon as you become aware or within 15 days of receiving the products, and we will provide you with a return authorization. For further details and more information, please refer to our return policy. Alternatively, we are dedicated to ensuring your satisfaction, and we may be able to offer you other options to address any concerns or issues you may have. Our goal is to achieve 100% customer satisfaction, and we are committed to finding a solution that keeps you happy. Please don't hesitate to reach out to us as soon as possible so that we can assist you and discuss the available options.

Serenity Herbs brand products are formulated with over 10 years of experience, working alongside acupuncturists and patients. We noticed a need for these products that couldn't be found in the market, which led us to create them in small batches using the highest quality Chinese herbs and other pure ingredients. Our focus is on providing natural remedies for various ailments. For example, our line of pain relief liniments is specifically formulated to target different types of pain in different areas of the body. We also have a skin salve designed to address a wide range of skin issues, as well as a wound healing product called WoundWell that is highly effective as a first aid treatment. These products have proven their effectiveness through the positive experiences of our patients. With the success and positive feedback we received, we decided to offer these products to the general public. Our commitment to the well-being of our customers drives us to continuously develop new natural wellness solutions that can enhance their overall quality of life. We are dedicated to providing products that are carefully formulated and derived from nature, helping individuals find relief and support their well-being in a holistic and effective manner.

At Serenity Herbs, our mission has always been to provide the highest quality products that bring healthy benefits to our customers. Over the years, we have carefully selected and formulated our own line of products based on the feedback and experiences of our patients. However, we believe that true well-being goes beyond just our own offerings. That's why we have decided to expand our product range and introduce carefully chosen brands that align with our values and commitment to quality. Each brand we select undergoes a rigorous evaluation process, ensuring that their products meet our standards of excellence and effectiveness. One brand that has impressed us is Lovebug, particularly their toddler probiotics. We personally witnessed the positive impact it had on our own daughter when she started taking it at just 10 months old. Since then, she has been less susceptible to common illnesses, unlike many of her peers. The lovebug brand's commitment to providing high-quality and effective probiotic formulations aligns perfectly with our values, making it a natural addition to our offerings. In addition, we have also carefully curated products like the Blue Puppy Pediatric Tincture, which we use on an as-needed basis for our daughter's health. This brand has proven itself to be reliable and effective, ensuring that our little one receives the support she needs when it comes to staying healthy. By expanding our product range to include these trusted brands, we aim to provide our customers with a broader selection of high-quality options for their health and well-being. We want to ensure that every product we offer, whether from our own line or carefully selected brands, meets our stringent standards and delivers the healthy benefits our customers deserve. At Serenity Herbs, our commitment to our customers' well-being remains steadfast. We will continue to listen to your feedback, conduct thorough research, and evaluate products based on their quality and effectiveness. It is our sincere belief that by offering a diverse range of products that meet our rigorous criteria, we can contribute to improving the health and happiness of our valued customers.