Terms & Conditions

Welcome to Serenity Herbs and Supplements!  You can find information, tools, and services related to Chinese herbs and other health products. By accessing or using any part of our website, you agree to the following Terms of Conditions, which apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

When you visit our site or purchase from us, you engage in our "Conditions" and accept these Terms of Conditions and policies referenced herein. If you do not agree to all the terms and conditions of this agreement, you may not access our website or use any of our services.

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We may update, change or replace any part of these Terms of Service at any time, and it is your responsibility to check this page periodically for changes. Your continued use of our website after any changes constitutes acceptance of those changes.

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Our website is hosted by Wix.com, which provides us with an e-commerce platform to sell our products and services.

 

SECTION 1 - ONLINE STORE TERMS

When you accept these Terms of Service, you confirm that you are of legal age to enter into a binding agreement in your state or province of residence. If you are not of legal age, you must obtain consent from your parent or legal guardian to use our website. You agree not to use our products or services for any illegal or unauthorized purposes, and you must comply with all applicable laws in your jurisdiction, including copyright laws. You are prohibited from transmitting any worms, viruses, or other malicious code that could harm our website. We reserve the right to terminate your services if you violate any of these terms.

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SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason. You acknowledge that your content, excluding credit card information, may be transmitted unencrypted and may undergo changes to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks to ensure its security. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Service, including access to the website or any contact information, without our express written permission. The headings used in this agreement are for convenience only and do not limit or affect the Terms in any way.

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SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make every effort to ensure that the information provided on this website is accurate, complete, and timely. However, we cannot guarantee the accuracy, completeness, or timeliness of the information presented on this site. The material provided on this site is for general information purposes only, and it is recommended that you consult primary sources of information that are more accurate, complete, and timely before making any decisions based solely on the material provided on this site. Any reliance on the material presented on this site is solely at your own risk. This website may contain historical information that may not be current and is provided for reference purposes only. We reserve the right to modify the content on this website at any time, without any obligation to update it. You agree that it is your responsibility to monitor any changes made to our website.

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SECTION 4 - CHANGES TO THE SERVICE AND PRICING

We reserve the right to change the prices of our products without prior notice. Additionally, we reserve the right to modify or discontinue any part or content of the Service at any time without notice. We are not liable to you or any third party for any changes, including modifications, price adjustments, suspension, or termination of the Service.

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SECTION 5 - PRODUCTS AND SERVICES

Some products or services may only be available for purchase online through our website. These products or services may have limited quantities and are subject to our Return Policy for returns or exchanges. We have made every effort to accurately display the colors and images of our products on the website. However, we cannot guarantee that the color display on your computer monitor will be completely accurate.

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We reserve the right to limit the sale of our products or services to certain individuals, geographic regions, or jurisdictions, at our discretion. We may exercise this right on a case-by-case basis, and we reserve the right to limit the quantities of any products or services we offer. All descriptions of our products and pricing are subject to change without notice, at our sole discretion. We may discontinue any product at any time, and any offer for a product or service made on our website is void where prohibited.

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We do not guarantee that the quality of any product, service, information, or other material purchased or obtained through our website will meet your expectations. We also do not guarantee that any errors in the Service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse any order you place with us, and we reserve the right to limit or cancel quantities purchased per person, per household, or per order at our sole discretion. These restrictions may apply to orders placed under the same customer account, credit card, or shipping/billing address. If we need to make changes to or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided when the order was placed. We may also limit or prohibit orders that we suspect are made by dealers, resellers, or distributors. To complete your transactions, you must provide accurate and complete purchase and account information. You agree to promptly update your account information, including your email address and credit card details so that we can contact you as needed.

 

SECTION 7 - THIRD-PARTY TOOLS

We may offer you access to third-party tools that we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We will not be held liable for any issues arising from or related to your use of optional third-party tools. The use of any optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s). We may also introduce new services and/or features through the website in the future, including the release of new tools and resources. Such new services and/or features shall also be subject to these Terms of Service.

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SECTION 8 - THIRD-PARTY LINKS

Our Service may include content, products, and services that are provided by third parties. In addition, we may provide links to third-party websites that are not affiliated with us. We do not assume any responsibility for examining or evaluating the content or accuracy of these third-party materials, nor do we make any warranties, representations, or conditions of any kind regarding such materials. We are not liable for any harm or damages that may arise from your use of third-party materials or websites, or from any other materials, products, or services provided by third parties. Any transactions or interactions you have with third-party websites or providers are at your own risk. We recommend that you carefully review the policies and practices of any third party before engaging in any transaction with them. If you have any concerns or questions regarding third-party products, please contact the third party directly.

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SECTION 9 - SUBMISSIONS AND COMMENTS BY USERS

If we request or you voluntarily provide specific submissions, such as contest entries, or if you submit creative ideas, suggestions, proposals, plans, or any other materials (collectively, “comments”) through the website, you agree that we may use, edit, copy, publish, distribute, translate and otherwise utilize those comments in any medium, without restriction. We have no obligation to maintain any comments in confidence, compensate you for any comments, or respond to any comments. We may, but are not obligated to, monitor, edit, or remove content that we deem, in our sole discretion, to be illegal, threatening, offensive, defamatory, libelous, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service.

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You agree that your comments will not infringe upon any third-party rights, including intellectual property, copyright, trademark, privacy, or other personal or proprietary rights. Your comments will also not contain any unlawful, abusive, or obscene material, nor contain any computer viruses or malware that may impact the Service or any related website. You may not use a false email address, impersonate another person, or mislead us or any third parties regarding the origin of any comments. You assume full responsibility for the accuracy of any comments you submit. We assume no liability and are not responsible for any comments posted by you or any third party.

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SECTION 10 - PERSONAL INFORMATION

Please refer to our Privacy Policy for details on how we handle the personal information you provide through the store.

 

SECTION 11 - ERRORS AND INACCURACIES

From time to time, there may be inaccuracies, omissions, or typographical errors in the information provided on our website or in the Service, which may include product descriptions, pricing, promotions, offers, product shipping charges, and transit times. We have the right to correct any such inaccuracies, omissions, or errors and to change or update the information or cancel orders at any time, without prior notice, if the information provided in the Service or on any related website is found to be inaccurate. We are not obligated to update, modify, or clarify information in the Service or on any related website, including pricing information unless required by law. The presence of any specified update or refresh date in the Service or on any related website does not indicate that all information has been modified or updated.

 

SECTION 12 - UNAUTHORIZED ACTIONS
This section outlines the prohibited uses of the site and its content. In addition to any other prohibitions set forth in the Terms of Service, you are not allowed to use the site or its content for: (a) any unlawful purpose; (b) soliciting others to perform or participate in any unlawful acts; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) collecting or tracking the personal information of others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet. If you violate any of these prohibited uses, we reserve the right to terminate your use of the Service or any related website.

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SECTION 13 - DISCLAIMER: NOT MEDICAL ADVICE

The information and products presented on this Site are not intended to diagnose, treat, cure, or prevent any disease and have not been evaluated by the United States Food and Drug Administration.

This Site is not designed to provide medical advice, diagnosis, or treatment. The content on this Site, including information obtained by linking to third-party websites, is provided for informational purposes only. You should always consult with a healthcare professional, such as a physician, herbalist, nutritionist, or other healthcare provider, for any medical or health-related questions or concerns.

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The information on this Site and linked websites, including information related to medical and health conditions, treatments, and products, may be presented in summary form. The information provided on this Site, including any product label or packaging, should not be considered a substitute for advice from a healthcare professional. This Site does not advocate self-management of health issues. The information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions, or treatments. If you have any health-related questions, you should contact your healthcare professional promptly. Never disregard or delay medical advice based on the information you may have read on this Site.

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You should not use the information or services on this Site to diagnose or treat any health issues or for the prescription of any medication or other treatment. Always consult with your healthcare professional and read the information provided by the product manufacturer and any product label or packaging before using any medication, nutritional, herbal, or homeopathic product, or before starting any exercise or diet program or treatment for any health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between the medications you are taking and nutritional supplements. Any comments made in forums on this Site by employees or Site users are strictly their personal views and do not represent the position or view of Serenity Herbs and Supplements LLC. Product ratings by any current or previous employees or Site users are strictly their personal views and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.

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Always review the product label or packaging before using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification regarding product labeling, packaging details, and recommended use.

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Serenity Herbs and Supplements is not responsible for any information provided on this Site regarding recommendations for supplements for any health purposes. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement, or exercise program. Serenity Herbs and Supplements does not guarantee or warrant any products or services sold. Serenity Herbs and Supplements is not liable for any damages resulting from the information or services provided, even if Serenity Herbs and Supplements has been advised of the possibility of damages.

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SECTION 14 - WARRANTY DISCLAIMER; LIMITATION OF LIABILITY

We make no guarantee, representation, or warranty that your use of our service will be uninterrupted, timely, secure, or error-free. We cannot ensure that the results obtained from the use of the service will be accurate or reliable. You agree that we may, from time to time, remove the service for indefinite periods or cancel the service at any time, without prior notice to you. You expressly agree that your use of, or inability to use, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided "as is" and "as available" without any representation, warranty, or condition of any kind, whether express or implied, including, but not limited to, any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

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In no event shall Serenity Herbs and Supplements, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products obtained through the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.

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SECTION 15 - INDEMNIFICATION

By agreeing to these Terms of Service, you accept to indemnify, defend, and hold Serenity Herbs and Supplements, along with its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand made by a third party, including reasonable attorney fees, resulting from your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

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SECTION 16 - SEVERABILITY

If any provision of these Terms of Service is found to be illegal, invalid, or unenforceable, the remaining provisions will still be valid and enforceable to the fullest extent permitted by law. The unenforceable provision will be deemed as removed from these Terms of Service, and the validity and enforceability of the remaining provisions will not be affected.

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SECTION 17 - TERMINATION

The rights and obligations of the parties that arose before the termination date shall survive the termination of this agreement. These Terms of Service shall remain in effect until terminated by you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our services or by discontinuing your use of our site. We reserve the right, at our sole discretion, to terminate this agreement if we believe that you have violated any term or provision of these Terms of Service, without notice. In such cases, you will remain liable for any outstanding amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.

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SECTION 18 - AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not be deemed as a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted on this site or related to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, replacing any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party who drafted them.

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SECTION 19 - MODIFICATIONS TO TERMS OF SERVICE

The latest version of these Terms of Service can always be found on this page. We reserve the right to update, modify, or replace any part of these Terms of Service at our sole discretion. Any updates or changes will be posted on our website, and it is your responsibility to check the website periodically for such changes. Your continued use of or access to the website or the Service after the posting of any modifications to these Terms of Service will signify your acceptance of the updated terms.

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SECTION 20 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please feel free to contact us at serenityherbsandsupplements@gmail.com, or through our "Contact Us" page.